Patrick MINI Customer Reviews.
Just bought a new 2021 countryman from Anna Sidiropoulos with Patrick BMW/Mini. She is an amazing person who made buy a new car easy and painless. She is very understanding to my needs and never pushy. I have shopped around for different cars and have never met someone who knows more about the cars she is selling, then Anna. She doesn’t just talk to you about the car but teaches you about it too. She is so knowledgeable. Actually whole team is amazing! From the service department who installed a bike rack on my 2016 Countryman to the finance team. ...
This is the best experience I've ever had buying a car! My salesgirl Anna is my hero for the day!!! She is so knowledgeable on the Mini Coopers and answered all my questions. I cannot recommend this dealer enough. Go here and buy your next car, you will be so happy you did. And they also include with every new and used car, the "Patrick Promise". It is a list of perks they offer for all customers. Car washes, dent and ding insurance, tire care, paid deductible for insurance services, and more!! I don't think I ...
The buying experience at Patrick Mini was excellent. We were able to get a great deal and Matt Kinsella was absolutely wonderful to work with. He was not pushy, or salesy which I really appreciated. He also explained things really well, but didn’t make it long, or too much. He had the car I wanted to see waiting and ready to go when we arrived and we were able to take it out right away. Literally the only reason I took off a star was we did have to wait a bit to do the final paperwork, as there ...
The team at Patrick MINI is fantastic! Matt Kinsella was wonderful to work with and made us feel very welcome and comfortable. Noe, the tech guru, did a great job to guide us through the car’s most important features and hit the road in style. We were very impressed with Matt’s knowledge of the brand, as well as Patrick's commitment to customer service. We love our new Mini Cooper S Countryman! I highly recommend Matt and Patrick MINI.
Matt Kinsella did a superb job answering all of our questions regarding a used Countryman we purchased. He took the time to treat our son, who would be the driver of the car, as if he were the primary customer and provided a 15 minute tutorial on the car and its features. This was our first time visiting this dealership and purchasing a Mini, but will probably not be our last.
If you are in the market for a new or used Mini I would HIGHLY recommend speaking to and dealing with Anna Sidiropoulos. Anna, bar-non was the best salesperson my wife and I have dealt with while researching and eventually purchasing a Mini. She is not your typical car salesperson, it was like dealing with family.
We have worked with Patrick Mini twice in the last 3 years for a lease and a purchase. Excellent service both times with Matt Kinsella! Efficient and careful processes are in place at the dealership to ensure customer and employee safety during these pandemic times as well. Highly recommend choosing Patrick Mini for your next auto purchase! We will definitely be visiting them again.
Drove 3-1/2 hours from Indianapolis to buy a MINI Cooper we found online. We worked with Matt Kinsella, and he was so down to earth and real. Unlike any other car buying experience I’ve had. He went over and above to make sure we had a good experience. Thanks Matt, and thanks to Patrick MINI! I love my car!
I went in this week to purchase my first car, I put in a request to test drive, and Anna quickly confirmed my appointment with me. She was able to get me a great price! The whole process was actually very quick and smooth. I appreciated how kind she was, and I did not feel pressured at all. Overall great experience!
My whole experience started with a phone call from Veronica. I wanted to check out new MINI Cooper, and she was kind enough to make an appointment for a test drive. Matt welcomed me and got me a car that I would take for a test drive. He was very informative and happy to answer any question I had about the car. After some time spent at the Patrick MINI dealership, I realized that this is not an ordinary dealership. There was no pressure, no aggressive salesman tactics. It was just like two friends talking about cars. After the test ...
Just purchased my 2021 Countryman from Matt Kinsella at Patrick Mini. Matt led the charge on working with us, followed by his colleague Noe. Both were extremely helpful and informative during the process. Like anyone who has bought a car before knows, the process of arriving to pricing to driving off is a long one. Matt and Noe did the best they could to keep us busy during this time while their business manager did the paperwork part. Overall a great experience for a first time Mini owner!
Recently had the pleasure of placing and picking up my custom JCW Clubman order from Dimitri and Anna at Patrick MINI. They were both extremely helpful, patient, and personable. I felt like I was buying a car from a family friend rather than a sales team. Never felt like I was being pushed or swayed one direction or another. MINI, BMW, and Patrick are lucky to have them as part of their family. I'm looking forward to buying my next vehicle form Dimitri, Anna, and Patrick. Thank you for a great experience!
Purchasing a new vehicle is a life changing decision in our lifestyle. Prior to the expiration of my MINI lease, I began a selection process where I considered various brands and car dealers. From this selection process, Patrick MINI stood out from the rest of the car dealers due to the professionalism provided by Anna and her team. at all times Following our first meeting, Anna provided me with the proper guidance into understanding what was the best scenario providing a WIN-WIN scenario for all parties involved. Once I placed my purchased order, Anna provided outstanding follow up that materialized ...
Just recently picked up my 2021 JCW Countryman from the awesome folks at Patrick Mini. Dimitri and Anna in particular assisted me, both are longtime Mini fans that can either tell you about this great brand if you haven’t owned one, or if you owned one like me before talk about various versions through the years and the fun rides along the way (bittersweet saying goodby to my 2005 hardtop S ride of nearly 16 years to get into the JCW). Dimitri, Anna, and the team at Patrick Mini are passionate about the brand, and all around great folks to buy from!
We really enjoyed our new ride Thank you for everything Especially Matthew Kinsella
I had previously had very poor experiences with two other MINI dealerships in the Chicagoland area before finding Patrick MINI. Right from the first phone call with Shahera, my experiences were wonderfully different with the entire staff at Patrick MINI. Shahera provided exemplary customer service, going above and beyond to meet my needs. This experience continued with my salesperson, Matt Kinsella. Matt made sure my new MINI had everything i needed and wanted, and even arranged and scheduled an appointment for a few additional upgrades that I wanted. Shahera and Matt have won my loyalty and I look forward to ...
Came here to look at Mini convertibles. The gentleman I worked with was super nice and not like a “used car salesman.” I found my baby somewhere else, but I’d recommend this dealer to anyone looking! Not pushy at all and follows up as promised!
I leased a top of the line Mini Cooper in a few hours with Dimitri helping me all the way from the contract to explaining me in details how to enjoy all the features of my new car. As soon as I had my first issue he immediately got back to me with a solution. I can't be happier about the car, the service here make my prior experiences (mercedes and Toyota) pale in comparison. Basil in the financial department made me save almost $100 a month with the lease. Overall you have a feeling that you are treated like ...
I had the best experience I’ve ever had buying a vehicle at Patrick Mini. My motoring advisor was Anna Sidiropolous and she was the sweetest, most knowledgeable salesperson I’ve ever dealt with when buying a car!! I would and will recommend her to anyone who needs a Mini in their life!!
This is the third car I have bought from Patrick (and specifically Bryan Parker) and I just wanted everyone to know that I have never been treated better. From the minute I was interested in making a purchase, all the way through the buying process and even after the purchase was made....Bryan and Ivan (the sales manager) went way above an beyond. They have done such an excellent job at customer service and building trust that I won't go anywhere else to buy a car or have it serviced. They have ALWAYS done what they said they would ...
I stopped by the dealership over the weekend to see if a pre-owned mini countryman (2-3 year old car) would meet what I needed. I was planning to purchase a car for my father-in-law because he had previously driven a Mini Cooper base model for 14 years. After test drivings, I would like to negotiate the price. However, the price was a bit higher than my budget, and so I was asked to consider another option - purchasing a new 2021 mini-cooper (it is not countryman, but a 4 door hardtop version). My wife and I are so happy to find this deal ...
This was the best car buying experience I have ever received. I have bought very high end cars in the past and I mean high end. I needed a get around second car and decided on a Mini Cooper. I had been to two other dealerships before I came to Patrick. From the time I walked in to my sales person calling me the next day to check on me the experience was awesome. If you are ever in need of a Mini go to Patrick and ask for Dimitri Sidiropoulos. You will not be disappointed from start to finish. ...
I can't say enough good things about Dimitri. When i found the Mini I wanted, he delivered it himself to my location near St. Louis!! He dotted all the I's, and crossed all the T's. It was such a smooth transaction. I would definitely go through him again!!
Had a wonderful service experience with Vince. Vince was super patient and explained why I needed certain services. He provided a heads up on repairs I would need in the next few months and the pricing for those items. I can not say enough nice things about the attention, time and care he put into making sure my Mini was well cared for! Thank you!!
Anna and Dimitri were fantastic representatives! I just bought my first Mini a few days ago and I've never had so much fun in a car! There were some "special features" I was told to look out for and I'm ecstatic every time I see something new this car can do! I'm nowhere near an expert when it comes to car buying, but these guys made it easy.
Drove down from Wisconsin to buy a Mini Clubman S at Patrick Mini and worked with Dimitri. I can't say enough about how wonderful of an experience it was. We had a slight misunderstanding about the car that I found online and the dealership manager Ivan and Dimitri made everything right. It was a great experience and worth the trip across the border. I would highly recommend the dealership!
We had the pleasure of meeting Mat and Ivan who helped us with purchasing a 2017 Mini Countryman. We're not big budget car shoppers and these guys respected that. Thumbs up gentlemen. Excellent service, very nice car.
Patrick MINI has Great customer service. Any Car dealer can do a good job when everything goes smoothly. What really shows how good a dealer will be is how they handle things when it doesn't go smoothly. we are from MI and our local MINI dealer is less than ideal to deal with. We found what we where looking for at Patrick MINI which meant a long drive but that's what we did so we could get the Mini we wanted. Our sales person Anna was great and fun to deal with. Our car was not ready when ...
Arriving at Patrick Mini, my wife and I did not know what to expect. However after meeting Dimitri our Salesman.We felt confident we were in good hands.Dimitri was very thoughtful, and took his time to show the many different models of Mini Coopers. He throughly explain each module in detail. Needless to say, we are the proud owners of a 2020 Chili Red Mini Cooper Country Man.
First service on my new to me 2017 Clubman. I have owned many cars in my life and all but this one has been brand new. I have only had my cars serviced at the dealers I have purchased them from. This is my first Mini, and although I was looking for new, I found one with everything that I wanted, but could not afford new from another dealer. After I purchased it, I stopped in to Patrick Mini to find out what service I would need and wanted to have Mini on my license plate instead of the other Non ...
Recently purchased Mini as gift for wife and everyone, especially Anna, provided excellent customer service and was very helpful. Highly recommend☺️
“Huge Shout Out to Matt Kinsella & Zain Merchant” Our son has been searching high and low for a Mini Cooper Clubman with certain features he wanted. We decided to do a last minute drop in at Patrick Mini and Matt was there ready and able to assist with our son’s requests and needs as a first time buyer. He was able to pull three vehicles based on what our son was looking for in the vehicle. He sat down with him and compared all three vehicles and our son was able to pick the one he wanted. There ...
The staff at this Mini dealership is by far the best experience I’ve encountered at any dealership ! My salesman Matt Kinsella was extremely patient, informative, easy going, and kind. Theses people genuinely care about their customers and will help you make the right decision based on your situation. I experienced absolutely NO pressure what so ever, only informative support. The hardest part was deciding which Mini, as the choice and combinations are Infante. I can’t thank Matt and the whole staff for such an amazing experience in the purchase of my new Mini !!
I would highly recommend buying a Mini from Patrick Mini. In particular the level of service from Dimitri Sidiropoulos was far and above what I have experienced at car dealerships. I went with my mother who had not bought a new car in over a decade. Dimitri patiently and carefully helped her start the vehicle, and then arranged all of its many features to her liking. He quickly and expertly answered her (and my) questions about the car and the purchasing process. By the end my mother had gone from nervous to excited about her new car. Dimitri, thank you ...
This is my 3rd MINI purchased from Matt Kinsella at Patrick Mini. Great people, great service. Couldn't be happier. Love my MINI!
Anna is a superb salesperson and went above and beyond to help me in my purchase of a used Mini Clubman. Nicole in the finance department found me a wonderful loan rate that was lower than anything I could find for myself.
I bought my used Mini Clubman through Anna and she went above and beyond to help me. I am very satisfied with her excellent level of service. Nicole from the finance department was able to find me an incredible finance rate - lower than I was able to find for myself!
We whole heartedly recommend Patrick MINI for your next MINI! The folks at Patrick are friendly & knowledgeable on the MINI brand, being MINI owners themselves. Our recent purchase process went smooth & quickly. We send Big Thanks to our P-MINI Crew: Noe, Anna, Brad & Dimitri. Motor On!
It was a pleasure to make a deal at patrick mini. Anna made the sale. She was completely transparent and upfront with everything. Never felt rushed or pressured, very professional
Dimitri was great. Good deal and no hassles. Ex- wife is very happy with the car!
Shopping at Patrick Mini has been an excellent experience! The salesmen who helped me was named Dimitri and was a pleasure to work with. He was very knowledgeable about Mini cars, but he also took the time to understand my needs as well. I will continue to bring all my future purchases here. Thank you for everything Dimitri!
I had an awesome experience while shopping for a new vehicle with Dimitri Sidiropolous at Patrick Mini. Dimitri was very knowledgable of the Mini product line and he spent a great deal of time answering all my questions. He was not pushy and showed true concern in making sure I was getting into the car that best fit my needs. Dimitri's level of customer service is top notch. I will definitely be back the next time I am in the market to purchase a vehicle and highly recommend considering working with Dimitri if you are in the market!
I had such a wonderful experience with the salesman Matt Kinsella! I originally went to Patrick mini last summer to see if I even liked driving the Mini Cooper. Matt Kinsella was the salesperson I talked with and explained what I was thinking. He took his time and explained the car to me and all the features it had! When I was ready to purchase the car this February I contacted Matt Kinsella right away and he went above and beyond what I expected!!! I highly recommend if you are looking for a Mini to contact Matt Kinsella from Patrick ...
I highly recommend buying your next Mini from Patrick Mini! We worked with Anna and the team to order our custom John Cooper Works Countryman. Since I have never customized a car before I had lots and lots of questions and decisions to make. Anna and the team were great helping me decide what to order and knew the product inside and out. I just picked my car up on Friday and I am beyond happy. The whole process with them from ordering it to buying was painless. Go get your next Mini from them you will not be disappointed!
Anna and Dimitri are both amazing! Best customer service I've ever had at a dealership!
Shopping at Patrick Mini has been an excellent experience! The salesmen who helped me was named Dimitri and was a pleasure to work with. He was very knowledgeable about Mini cars, but he also took the time to understand my needs as well. I will continue to bring all my future purchases here. Thank you for everything Dimitri!
Great experience! Thanks to Dimitri, Nicole, Noe, and Matt!
Awesome! Completely satisfied with the purchase. Just bought a MINI Cooper S Countryman and I love it! Sales team was friendly and knowledgeable especially Matt. He was patient and kind answering all my questions and also got me a great deal.
Dimitri was great help and very professional!! If you want to buy Mini Cooper, make sure you ask for him.
A great place to do business with. Everyone is very helpful and friendly. Anna was wonderful to work with.
Best car buying experience ever. Anna is knowledgable, friendly and very easy to work with. Everyone was great to work with. Love my new Mini.
The service department has always been friendly and helpful.
A pleasure to deal with. The whole team (and especially Adam) was helpful, clear and pleasant. They listened really well and gave me good information to help me make good decisions. I would definitely buy from them again.
My Mom needed a new car...we looked at Subaru and had a really bad experience with the sales monsters there. We walked into Patrick Mini with a bad attitude. The second we met Adam Philippou our trepidation quickly disappeared. Adam was 100% genuinely forthright and patient. He answered all our questions and walked us through this major purchase with ease. He was able to offer my Mom 5k more for her trade in than CarMax did. He was patient and kind answering all my Moms questions and took the time to show her how everything in the car worked even ...
Thanks to all but especially to Noe who went above and beyond in getting everything set up in the car. He went through every detail of the features and went at my pace. Such a nice guy! Thank you to Matt Kinsella also, loves working with you. Now I just get to enjoy my car to the fullest.
Ask for Anna, she is awesome. Great service and support.
(Translated by Google) They are very serious (Original) Son muy serios
Great friendly service
I have been a customer since 2016 and will never go anywhere else! Anna is the most patient, honest, and understanding motoring advisor ever! She spent hours listening to my needs and questions upon picking out my second mini. I never felt pressured one bit like you do at other car dealerships. She ended up helping me pick my dream car, and I ended up with a mini convertible! I love it! Also, the manager Ivan is great! He is super easy to talk to, and you can tell he genuinely cares about the customers and their desires and needs when ...
This was my recent experience with Bill Jacob's and Patrick Mini: My service advisor from Bill Jacob's was Aldo. I own two Minis. I like their service because they provide "hikes" to pick up your car and provide a loaner vehicle, which is nice because I live far from the dealership. They have serviced my brand new 2018 twice and I have had no issues. My wife usually uses Patrick Mini in Schaumburg and we will be using them from now on. My wife's check engine light came on and we had Bill Jacob's pick ...
Friendly staff
My boyfriend and I came here to check out a 2013 MINI cooper which is now currently my new car. I must say I am in love! Patrick MINI is is such a wonderful dealer. I felt I was buying a car from a reputable dealership. Bibiana was our sales rep. She was amazingly sweet and fun to be around which made our experience positive the minute we walked in. Bibiana was very helpful in every way possible. She was very knowledgable and without her I would not have this amazing car to drive or such a fun experience. We got ...
Patrick mini is the only dealership I trust And Bibiana Reyes in the very best in the business. So happy with my decision this is the second Mini I have bought from her in a year.
Anna from Patrick mini is really nice and had be a good deal for my 2015 mini countryman
Praise God !!! What a joyful, peaceful and magnificent experience once again at Patrick Mini in Schaumburg, a rerun of my experience encountered 3 years ago with my first lease and 10 years ago when I purchased my first Mini. Last night I had a great encounter with both Matthew Kinsella and Noe. The union was pleasant, relaxed and calm. I was super comfortable dealing with Matt who understood my situation and because I have dealt with him on other transactions, I trusted. Although, I did not bring back my return vehicle in tip top condition with damage to the back from an ...
Best car buying experience!
Working with Matt in Mini sales was a fabulous experience from start to end. Although we had specific criteria to meet not only to stay within our budget but also had are opinions and demands about colors and options he didn't give up. Then he found us the perfect car. I don't know how he did it but you guys need to find 10 more of him! He's a Priceless gem! We will definitely be back to the dealership when we are ready to trade in the next one.
It was great, fast and easy! Bibiana was the best at making the process smooth and easy!
My sales person, Bibiana Reyes did a great job on explaining the various options on the car, and she really did a good job finding the exact car I wanted, with all the right options, at the exact payment I was looking for. No high pressure car sales stuff, she just responded to everything I requested in a professional and timely manner. KUDOS to her.
I decided to purchase my leased car this week and the process was easier than I had hoped. I am usually really anxious dealing with sales reps but dealing with Bibiana was like talking to a friend. She was very friendly and pleasant to talk to and answered all my questions in a timely manner. Decided to take off one star because of the lease-end process. But Bibiana was great and would definitely recommend!
Service and sales are responsive to my budget and patient with explaining all areas and working with you to get what you need. Pat in service and Matt in sales have been great to work with.
Matt was very helpful and trustworthy! Really enjoyed working with him!!! Great price, great selection easy to deal with!!! I highly recommend Patrick Mini to all!!!
It was such a pleasure to work with Matt, Ivan and Bibs. Their no pressure approach strongly worked in their favor when compared to the very aggressive sales tactic of another dealership I went to. The other dealership's high pressure turned me off so much that even if I were interested in the brand of car they were selling, I did not want to pursue it further. Customer service was excellent at Patrick. I was not rushed in any way to make a decision while at the same time the staff was very attentive to answer all my questions. ...
No battle armor needed! A new, No pressure, relaxing & completely enjoyable experience has finally, FINALLY integrated itself into car shopping at Patrick Mini in Schaumburg through Anna Sidiropoulos.
Ok...we have been curious about Mini Coopers for a while now. Monday December 26th we made the trip to Patrick Mini in Schaumburg to learn about them and drive one. We were met at the door by a lovely salesperson named Anna. Anna immediately welcomed us and offered her assistance. We explained our desires and what we needed out of a Mini Cooper. Anna immediately walked us out to the used lot and showed us several Mini's we could choose from. We took a few test drives and fell in love with a 2013 Velvet Silver Metallic hardtop model. ...
This was a busy dealership which is a good thing and it was labor day Monday and the financial guy was extremely busy hence the long wait but overall a good experience and Matt was a pleasure to deal with. I
My Mini had a lot of things needed to be done with it. It was a long wait, but service was worth the long travel and time. They even found me a spare car to use while I waiting.
Patrick Mini is an excellent dealership. You will not be disappointed! They will offer you the best price and will do it with expertise and excellence!
After being tortured by another dealer, my wife and I decided to stop by Patrick Mini and Im so glad we did. When we arrived at the dealership, we didn't know a lot about the line-up of cars, only that we thought they we're fairly fun. After half an hour with our salesman, that changed. We learned about the cars, the features and most importantly, we wanted one. Once that was decided, the experience was easy and pleasant. Honestly, I've never felt so much at ease negotiating and purchasing a car. The sales staff is friendly and ...
I am a new Mini owner and have been treated very well from sales to service. Very friendly and helpful staff! Would recommend Patrick Mini! 5 stars!
We have now owned five Mini's all purchased from Patrick Mini. Before buying our first one we went to another dealer and were totally unimpressed. Over the years we have been impressed with the sales and service staff at Patrick. We live three hours away but feel that it is worth our time to travel to Patrick Mini. The sales staff, especially Christine, are very knowledgeable, helpful and friendly. The service staff is very helpful and knowledgeable. Overall, our total experience with Patrick Mini has been great.
The follow up service was excellent. My earlier comment "the declining Mini" prompted immediate response from Patrick Mini. They took great care to address my earlier concerns, which were pretty minor to begin with. They went way out of their way to deliver a loaner for me and gave my Mini a bumper to bumper scrub down. The fan they fixed is working fine. They called to keep me informed, discuss what they had found and to make sure I was satisfied. All in all, top-rate.
Patrick Mini service and complete Dealer facility is a pleasure to deal and work with. I purchased and have my car serviced there with NEVER having any kind of issue or problems. they are courteous from the time you drive your car in. The facility is clean and everyone is always more then willing to help you or just greet you with a smile and hello. I'm sold on this product and dealer and will buy from them for a long time.
* Received a reminder call about our appointment. * Able to accommodate a last minute request to fix a dent at a decent price. * Arranged a loaner car for us on the spot. * Kept us informed about the problem at hand and how long it was going to take to fix it. * Friendly, personable exchanges. Overall, excellent customer service! Jean Foltin
I love my new Mini. If you hate dealing with shady car dealers, go see Lauren at Patric Mini in Schaumburg. She make buying a car fun.
Had a great experience. Was explained what needed to be done. Followed up with and kept informed the entire process. Would go back again. Wouldn't trust anyone else with my car.
Good communications from the Service Manager. Good workmanship. Received clean car back from dealer. Estimated time to repair was timely. Comfortable waiting area with amenities.
I brought my mini to Patrick Mini and I was given the royal treatment. I was given a loaner even though I forgot to request one. They were very accommodating. They found out the solution to the problem with my Mini, fixed it and it runs great. As always I get a free car wash when I get it serviced. Totally satisfied!!!
Patrick Mini is the dealership where I bought my MINI Cooper and where I get it serviced. My visits so far are under warranty and are routine. Service has been friendly, done in a short enough time for me to wait in the pleasant waiting area with amenities including coffee, vending, machine, TV, and magazines, as well as comfortable seating. I could also browse through the showroom to see new models and also an historic Cooper from the 1960s that had appeared in a film.
