Patrick MINI Customer Reviews.
We recently purchased the MINI Countryman at Patrick MINI. Three months ago, we purchased the MINI Coupe. We had Joanne Tuiaana as our sales person. Joanne is wonderful to work with! She makes the car buying process so easy & painless. She is not pushy at all, very knowledgeable, and such a pleasure to deal with. She has a laid back personality, very friendly and personable. That is why we went to her for our second purchase. I would highly recommend her to buy a car from! Her communication and follow up is awesome too! She makes sure everything is ... Read More Google - Nov 10, 2026
My wife and I recently purchased a new Mini Cooper S 2027 4 Door from Patrick Mini. We have been servicing our 2016 there for years with Joe who is an amazing Service Tech and he recommended we talk to Joanne Tuiaana about purchasing our new one. Joanne was great and very personal and after talking and working with her we purchased our new car. We are very happy with the purchase and our new Mini. Thanks Joe and Joanne!!
I just purchased my third mini on Halloween! Joanne was amazing through this whole process of me deciding what I want, having it built, and keeping me posted on the whole process, as well as holding it for me till I was able to pick it up. She answered any questions I thought about making decisions and reading everything about my new mini. She explained anything I did not understand that was included. I appreciate her and love my new car! My mom even said she would like to have Joanne’s help in the future. Thank you!!
I purchased my 4 th Mini and had the best interaction with Joanne in sales and Lacy in financing at Patrick Mini in Schaumburg. We spent time discussing options, availability and timelines. Very friendly, knowledgeable and helpful!! Within a couple days I got the car I wanted at a reasonable price and it made me very happy!! This dealership is the place to go!!
I had a great experience with Patrick Mini! The service was excellent from start to finish, and Joanne deserves special recognition for the attention and care she provided throughout the process. She made everything smooth and stress-free. I’m extremely happy with my experience and absolutely love my new car! Highly recommend this dealership, especially Joanne, for anyone looking for outstanding customer service.
Joe’s great!! I make the trip from Michigan to have my car serviced by Patrick—Satisfied customer since 2000.
I’ve had my Mini for over ten years now and have always had such great service. From purchase to maintenance, always a hassle free experience. I was in for service today and the same was true. Joe Indrago is always such a pleasure to work with. From first greeting when exiting the vehicle to the completion of service he is always so pleasant, attentive and informative. Thanks for another great maintenance visit Joe!
Awesome experience!! Joanne was a joy to work with on selecting our new mini. She was available to answer all of our questions without being pushy. Worked with us to secure financing and shared tips to better finance. Customer for life. Thank You Joanne!!
Dropping my Mini Cooper off for service was a breeze thanks to Joe. He was super knowledgeable, walked me through the timeline clearly, and made sure I was taken care of. The team knows Minis inside and out, and Joe's great communication made it a seamless visit. Highly recommend! Joe Indrago is always AMAZING!!
We recently purchased a Mini Cooper S from Patrick Mini, Joanne Truianna was our sales person that helped us. The whole process of purchasing our new Cooper was easy and fun. This is my first Mini and Joanne made me feel comfortable and there was absolutely no pressure. She explained everything and pointed out all the fun as well as all the practical. We started out thinking we were gonna get a countryman, but we left with a 2 door Mini Cooper S JCW. A smaller price tag- but Joanne understood- we have one SUV and do not need another, it ... Read More Google - Oct 19, 2026
Just had brake work done and a replacement battery. Joe Indrago in the service department is the best! I trust his judgment and he has always been good to me, even when I sometimes get cranky! I only take my MINI here for service.
Joe has been a great asset with helping me understand all the benefits of having a mini. He has helped me through the service appointments and now a tech appointment with my car. If you have a mini you should definitely consult the team at Patrick mini
Great Job Patrick Mini, I appreciate that the Pirelli tire was in stock, the service manager Joe Indrago was extremely helpful in facilitating the repair and actually followed up. Rarity these days. Patrick Mini and Joe understands the importance of SERVICE. Thank you !!
JOANNE gave me the best car buying experience of my life. Not pressuring at all as most salespeople are, instead she was refreshingly encouraging. She was patient and did not belittle my wishes for my dream MINI. She listened to my needs and wants and made my dream MINI a reality. She was attentive throughout the whole process from styling and ordering my MINI to final delivery. She ended our story by congratulating me with a wonderful bouquet that I will not forget. She is not only good at her job , she is a good and genuine person through and ... Read More Google - Oct 10, 2026
Joanne was always available for me. She made everything go smoothly. I love my new mini!!
Had a good experience with Joanna Tuiaana at Patrick MINI
Matthew was so patient and kind throughout the whole process. Basil and the rest of the team just continued to make the process so smooth. Buying a car is typically stressful, they made it enjoyable.
Joanne and the whole team at Patrick Mini are an absolute pleasure to work with. Joanne is very open and honest. The car buying process was made easy with no pressure at all. I highly recommend Joanne and the whole Patrick Mini team. For that matter, I have a wonderful experience with the Patrick group of dealerships including, among others, Patrick Volvo and Patrick BMW.
Thank you Joanne Tuiaana for working with my husband to reserve my ocean mist Mini convertible!!! I love it so much! You went above and beyond with updating us on its arrival. You also stayed late to teach me all the ins and outs of my new car. You are the best!
Great service with Joe!
brad and crew have always helped me out with questions that i have. parts guys same way as i do alot of my own service work had 3 mini's 2013,(153,000 miles)2019 (133,000 miles)and now 2023 they have serviced all three
I had such a wonderful experience at Patrick MINI! Joanne was so sweet, helpful, and made the whole process incredibly easy and enjoyable. I absolutely love my new MINI and smile every time I get in the car. 😊 Thank you so much, Joanne, for taking such great care of us. I’m so glad we met you and would absolutely recommend you to anyone looking for a MINI! ⭐️⭐️⭐️⭐️⭐️
I was very pleased and impressed with the level of service and follow up I received during and after my visit. My vehicle inspection included a comprehensive video review that gave me visibility and confidence that my concerns were thoroughly investigated. Thank you to MINI and to my service manager, Joe Indrago!
I called and the service team was able to get me in right away. They got to work, made sure the work was covered under my warranty and I was out the door. Both Joe and Brad are an asset to the service team.
Been bringing my mini here for years. The whole staff is so helpful & joe went above and beyond for my services today✨
Joanne at Patrick Mini in Schaumburg was amazing at getting me my new car. Thank you for everything, an absolute easy and smooth transaction. We LOVE the car and Patrick Mini!!!
Joanne at Patric Mini was exceptional. Great salesperson and representative of the Mini Cooper dealership. Easy to work with and knowledgeable. Kevin in finance was another great experience. We were out-of-state buyers so there was a lot of paperwork. He handled it all beautifully and efficiently. Love my new Mini.
Patrick Mini and Service Manager are exceptional I brought them my 4 month old Mini but another dealership repaired and worked on multiple times and the car still had issues Matt and his team Inspected, found outstanding issues And I believe and hope resolved all of them. They really stepped up and took care of me. Would highly recommend if you are in the areas of North Shore or Northwest suburbs that you seek out Patrick to purchase and service your MINI and not the other dealership located in Glencoe/Northfield
I will try to make a long story short. Under sad circumstances I had to buy a new car. I hate driving and I know nothing about choosing cars and financing. I went in with a lot of doubt and no enthusiasm. Joanne Tuiaana at Patrick BMW in Schaumburg help me over every hurdle and took time to understand and work with my situation. I am now super pleased with my new car!
I had such a great experience working with Joanne at Patrick MINI! Buying a car can honestly feel pretty overwhelming, but Joanne made the whole process so much easier and less stressful for me. She took the time to explain everything, answered all of my questions, and made sure I understood what I was doing every step of the way.
What I appreciated most was how comfortable and at ease she made me feel. I never felt pressured or rushed, and I genuinely felt like she wanted me to be happy and confident with my decision. She was so kind, ... Read More Google - Sep 15, 2026
Quick response to the services required . Comfortable setting & available loaner car!
Having Joanne as our motoring advisor was a great experience. She smoothed all the normal hassles and frustrations of buying a car. I have already recommended her to friends. The complexities of our new mini were explained to us in an easily understandable way by Manny. Best car buying experience ever!
I've never been so happy to need car repairs in my entire life! From the first phone call to set up a service date, to meeting Brad and feeling that he not only wanted to get the work done but do it with a great attitude and personable nature, to Eddie who diagnosed and will do the repairs, I've had no doubt that these folks are the real deal. Officially a fan for life!!!
We bought a new Mini hardtop a couple of weeks ago from here. Matthew was super knowledgeable about all the trims and features. He was really great to work with and we are really happy with the entire experience there. Our new Mini is our households favorite car. Definitely ask for Matthew if you are in the market for a Mini.
Blake is a superstar- all great🙏
Working with Joanne Tuiaana on my MINI purchase was a great experience! As an out-of-state buyer, she did a great job of communicating via text and on the phone, and she was able to answer all my (many) questions thoroughly.
Fantastic experience with Patrick Mini! The sales service was friendly, professional, and efficient from start to finish. A special thank you to Joanne, who was incredibly helpful, welcoming, and made the whole process easy and stress-free. She went above and beyond for us, and I really appreciated the excellent customer service and would happily recommend Patrick Mini to others. VERY happy with the vehicle we chose.
It was the best I have ever got from a car dealer. Joe, my service advisor was the best. He kept me informed as the job was being done. Very professional and nice. Couldn’t have had a better guy helping me.
Joanne Tuiaana was fantastic, very knowledgeable and made the whole transaction very easy. She made us feel very comfortable and special: She got us a bouquet of flowers when she found out it had been our wedding anniversary the previous day!
Excellent all round
We just left Patrick Mini. Manny is truly a genius with programming our Mini. Thanks Manny! Don & Cindy
Awesome experience, Joanne Tuiaana was so knowledgeable and a pleasure to deal with. Casey Kelly was extremely knowledgeable , he was so helpful explaining all the features of the high tech Mini Cooper.
Patrick MINI in Schaumburg cannot be beat!! The great certified technicians and Brad are the reasons I will always continue to bring my MINI there. I trust them implicitly. Friendly, knowledgeable and efficient. Edmund did an excellent job on my car yesterday!
Joanne Tuiaana really listened to what I wants, was honest and transparent with the car condition, and took the time to show me how the parking assistance features worked.
Joanne was an amazing service provider and made the Mini Cooper buying experience spectacular!
Really enjoyed working with Joanne on our most recent vehicle purchase. Basil made the financing portion painless and Casey did a great job walking us thru all of the car’s technology.
I recently purchased my second vehicle from the Patrick Auto Group. Client Advisor Joanne Tuiaana assisted me in finding the right Mini convertible. I must compliment her on the amount of time she spent to ensure I found the right vehicle. Joanne was exceptionally knowledgeable on the vehicle and thoroughly explained the options and how the new electronic features worked. Having purchased from Patrick Auto, I returned because their staff have always been professional in their client interactions and knowledgeable of their vehicles. The purchase process went very smoothly as I expected. As vehicles become more and more electronic based, ... Read More Google - Jun 30, 2026
The sunroof on my 2020 clubman broke on its own due to a snapped cable. They quoted $2,600 to repair, plus tax, plus $180 diagnostic report. I refused the service, so I can go to a different dealership. They called me an hour later, saying they could do the repair for $1,300 cheaper. I've never had a dealership do this, which makes me question their pricing transparency. On top of that, they left my car (with the broken sunroof) outside while it was starting to rain. (I could've asked them to bring it inside in hindsight, but still)
I'm going to address several points, as the experience was unsatisfactory.
1. The initial appointment scheduling was correct, but subsequent calls were either dropped or I was told they would call me back, which never happened.
2. I went because my car had an oil leak and needed some parts installed (which I bought there) as it was showing several error codes when scanned. My trusted mechanic did the diagnosis, but he had to travel and couldn't fix it. When you go to a mechanic's shop, they're supposed to perform a diagnostic check to verify the purchased parts ... Read More Google - Apr 16, 2026
Don't bring your car here for repairs, customer service is not so great. I ended up driving 2 hours to another mini dealer to get work done.
I don't like giving negative reviews but see below recap or visit.. skip this place
1. Drove to dealer to get car repaired on recall part, also asked them to do an inspection that I would have paid for becaus check engine light was on......
2...got a loaner, drove 30 minutes home....
3. dealer called and asked for loaner back right away, because they couldn't get the part......
4...drove back filled gas tank up ... Read More Google - Mar 14, 2026
I initially gave a 5 star review after I bought my Mini Cooper C Oxford Edition from Gary Khaytin in October, until I found out he and Mini lied to me about the digital key. The day we bought the car, Gary signed an “WE OWE YOU” slip that I have in my possession that promised a digital key. When I emailed him about this last week, he responded that the Mini Cooper C Oxford Edition doesn’t come with a digital key. That’s a blatant lie. All newer Mini Cooper models especially the 2026 models come standard with the digital ... Read More Google - Dec 18, 2025
Grossly overpriced service — quoted nearly $3,000 for a CAS module with no diagnostics or breakdown, and then suggested another $2,800 part that was recently repaired elsewhere. Communication was horrible throughout, and reaching the GM was nearly impossible. Overall, very disappointing and not transparent.
I initially gave a 5 star review after I bought my Mini Cooper C Oxford Edition from Gary Khaytin in October, until I found out he and Mini lied to me about the digital key. The day we bought the car, Gary signed a “WE OWE YOU” slip that I have in my possession that promised a digital key. When I emailed him about this last week, he responded that the Mini Cooper C Oxford Edition doesn’t come with a digital key. That’s a blatant lie. All newer Mini Cooper models especially the 2026 models come standard with the digital ... Read More Google - Nov 24, 2025
I have been a loyal customer of this Mini dealership for nearly three years. Until now, I had always been happy with their service. That trust has been completely shattered by a catastrophic and disrespectful experience that has left me without a car and without any faith in this establishment.
Three weeks ago, I brought my Mini in specifically for an oil change and to fix the e-brake. This Tuesday, while driving to work in the city, my oil pressure light flashed on in a panic. I had to pull over, fearing a major leak. When I checked the oil, ... Read More Google - Oct 31, 2025
Come for oil change you will wait for 3 hrs!! Horrible service! Go elsewhere if possible
I own a 2013 Mini Cooper and my key fob just stoped working. I called Patrick twice and was told that I could come in and they would replace the batterie in the fob. My first call was just to ask about what to do and the second call was to verify if this was possible and the cost. Then I drove out of my way to Patrick to have this done only to be told that I needed to purchase a new key. I left VERY irritated and unhappy with the customer service that you provided. I had told the ... Read More Google - Jul 28, 2025
I called the dealer to ask about a Mini Cooper being serviced by mechanics. The response was that he only worked for BMWs, not Mini Coopers. The sad thing is that he was a despotic person and wouldn't help me.
They tried to scam me and got caught, they promised to give back the money, and now have been alternating between saying the check is on the way and ignoring me for over 2 months. Shouldn't have bought a car here and wouldn't take another one from them for free at this point.
I would advise against this place. When I was here, although there was one nice worker, there was another one that was very rude and dismissive. I'd look elsewhere.
I purchased a used 2021 mini with 17k miles on it and have put 3k since March. It now needs new rear brakes - something clearly overlooked in pre-owned certified inspection report.
I dont take take my car to Patrick for anything other than oil changes - repair prices are much better in other places in Schaumburg/hoffman with better parts - I would check out Abby Automotive
And if buying from Patrick ask for a thorough inspection report like the one they will do on the trade in - that was about an 8 page report - pre- certified inspection was 1 ... Read More Google - Jun 19, 2024
Buyer beware! Please shop around! Long story short ridiculous bait and switch sales crew (Gary & Joe)! By being prepared and doing my homework I was able to save myself $11k between trade-in and purchase price! Read on for a lovely narrative of how this all went down.
I’ve been wanting to purchase a JCW mini for a couple years, so I’ve been test driving them, keeping an eye on the prices, etc. I’m not brand new to the mini world. I’m finally ready to make my purchase and find a brand new mini online with 9 ... Read More Google - May 14, 2024
*Update 6/21*
They promptly respond to you on here asking to provide more details and to show as if they have a working customer service department, but they don't. Even after I provided all the details over email, the only response I received was that someone will reach out to me, but never did.
*Original Review*
I have been to Patrick Mini 4 times in between October to November, and that will tell you that something is not right about them. Thier Multi-Point inspection is a JOKE. They are only interested in finding issues which are labor intensive but would miss ... Read More Google - Feb 27, 2024
Terrible Experience at Patrick Mini
My visit to Patrick Mini was incredibly frustrating. Intent on downsizing my vehicle, I was met with disinterest and incompetence. The desired car was unavailable, yet I was pushed into an unsuitable test drive. Staff member Matt was particularly unhelpful, showing no enthusiasm or understanding of my needs. Communication was ignored, and I felt undervalued and profiled rather than assisted. The appraisal for my trade-in was laughably inadequate, and the post-visit spam only added insult to injury. This dealership demonstrated appalling customer service and complete disregard for customer satisfaction. I'm utterly disappointed and would ... Read More Google - Dec 28, 2023
Bait & Switch Con Artists!
I negotiated in good faith over 2 days with Gary Khaytin (Sales) and Joe Jamilkowski (Sales Mgr) on purchase of a certified Mini and trade-in of my Jeep where we agreed on price for both. Patrick Mini did not want my trade-in but agreed to give me the CarMax appraised value and then immediately sell it to CarMax.
When I arrived at the dealership to sign paperwork and exchange vehicles Gary and Joe tried to shake me down for an additional $1,800. At first they lied and said it was tax on my trade-in, when I called ... Read More Google - Dec 28, 2023
My wife and I brought our Mini cooper in for service due to a check engine light, and I wanted them to check a noise coming from the rear passenger side. While waiting for the diagnosis, the sales manager asked us if we wanted to test drive the e-mini we were checking out. Only to never hear about it again (we were there for hours.) Then the diagnosis comes back that there's a bad bearing in the rear differential, out of warranty, and are quoted a massive repair bill. I asked how a mint car that costs 38k new ... Read More Google - Oct 10, 2023
I really want to thank the guys in the service center for restoring my Mini Cooper. We have had it for 15 years. I love this car and it has a roof rack for my kayak that is exactly the same length as the car. We took it in for routine service and they found extensive rust in the undercarriage of front. After looking at what was available we decide to repair our beloved Mini. The service center was so cooperative and did a fantastic job of fixing the car and tightening up the entire car. Thanks so much.
I bought a new Mini in 2016, and I'm now ready to trade it in on a new car. In approaching a new car purchase again, however, I would not go anywhere near Patrick Mini. They quoted me a higher interest rate than what I was offered when I applied on the BMW finance website, and they somehow padded an extra $2K into the purchase cost of the vehicle. I went instead to the Mini dealer that used to be in Chicago and purchased my car there. (It has since moved to the suburbs.)
A nightmare experience dealing with service clerks who need improved people and communication skills. “Not our fault” was their typical response to “How can we get this sorted?” They’re defensive and lack the breadth of experience needed to come up with solutions. They could learn from their peers at Patrick BMW, where the service is excellent. Won’t buy another Mini product from Patrick Mini.
Like many 'stealerships' they only want to deal with folks willing to pay MSRP these days. Adult with mid-700's FICO, pre-approved with my credit union. Just looking to buy a vehicle, tried for 2 months to do so and had to walk away! 🙁 No making a deal at this place, they give one price then they refuse to negotiate.
Matt Kinsella, Mini Motoring Adviser from Patrick Mini, Schaumburg Illinois, attended us in the process of buy or lease a Mini in an excellent and outstanding manner. All options are exposed on the table with a higher standard of professionalism and education. All details were fulfilled from the beginning and after leaving this dealership. In addition, Matt is a very kind person. The Patrick Mini dealer was the best option to deal with. Thanks, Matt and Patrick Mini. Ivan and Carmen Cuevas
It was a waste of time. There was only one salesman and a manager. Zero attention to the customers.
Thank you Patrick Mini staff for an excellent experience buying our first Mini-Cooper. We love our car and couldn't have had better or more efficient service. Special thanks to Anna for her warmth and the attention she paid to helping us. Thank you Basil for your expertise working us through purchasing. Thank you and and "Civio" Patrick Mini-Manager, Ivan... Thanks also to the staff who prepped our Mini-Cooper. Michele (Livojevich) and Bob Davis
Service department is low grade... Terrible communicators and unresponsive. As our lease comes up on expiration, they managed to sour our loyalty to Patrick Mini.
We came in on a 2013 R56S with the JCW tuning package for $14,000. We checked out the car, negotiated to $12,000, and supposedly put down a deposit all on Saturday. That monday morning we asked for the out the door price, received it with title and tax fees all in, and went to get the cashiers check. During this, we received a text message that the car was smoking and no longer running, and would be sent to auction. We drove an hour down to find that the NEW OWNER OF THE CAR WE HAD A DEPOSIT ON, had fitted his ... Read More Google - Apr 27, 2021
Anna and the Patrick Promise are amazing! Both made me feel like I purchased a New vehicle instead of a Used 2015 MINI. I could not believe the loaner service until I experienced it. Only the best review for Patrick Mini and my salesperson Anna!
I have been a customer for so many years. I have never complained after making several repairs to my car nothing has worked, yesterday I went there to have my car checked again for the same issues and they told me that I would have to pay again more costs that I already covered multiple times for the same trouble. I going to request legal help.
Purchasing a new vehicle is a life changing decision in our lifestyle. Prior to the expiration of my MINI lease, I began a selection process where I considered various brands and car dealers. From this selection process, Patrick MINI stood out from the rest of the car dealers due to the professionalism provided by Anna and her team. at all times Following our first meeting, Anna provided me with the proper guidance into understanding what was the best scenario providing a WIN-WIN scenario for all parties involved. Once I placed my purchased order, Anna provided outstanding follow up that materialized ... Read More DealerRater - Jan 3, 2021
First service on my new to me 2017 Clubman. I have owned many cars in my life and all but this one has been brand new. I have only had my cars serviced at the dealers I have purchased them from. This is my first Mini, and although I was looking for new, I found one with everything that I wanted, but could not afford new from another dealer. After I purchased it, I stopped in to Patrick Mini to find out what service I would need and wanted to have Mini on my license plate instead of the other Non ... Read More DealerRater - May 29, 2020
Anna is a superb salesperson and went above and beyond to help me in my purchase of a used Mini Clubman. Nicole in the finance department found me a wonderful loan rate that was lower than anything I could find for myself.
Try to ask for vehicle information for a car which i am plan to buy it but the service department refuse the give me any information while a lot of dealer do that.
Best car buying experience ever. Anna is knowledgable, friendly and very easy to work with. Everyone was great to work with. Love my new Mini.
Wish I could give 0 stars.. DO NOT LEASE from Patrick Mini. I leased about 3 years ago and had no issues. Now that my lease is coming up, they are consistently pushing all this work that needs to get done on the car and annoyingly calling me to come in to discuss my options for a new mini. When I came in last week for an oil change everything was fine, but then my splash shield below the car started randomly scraping on the ground. I come back in to ask them to fix it since I did not have this ... Read More Google - Aug 27, 2019
This is the worst dealership for mini. I bought a 2015 mini Cooper from them and after a month the car had a problem with brakes and the engine check light is turned on when I contacted the sale person Anna she never replied back to me and when I went to their dealership they were very reluctant to help me. If you want to buy a mini or get your car serviced never visit Patrick mini
CLA 250 2016 Honda Accord 2007
You don’t show the prices of the cars and it’s very confusing how to work your website
Service doesn’t answer the phone. Service doesn’t call back after repeat messages. Reception doesn’t know why service won’t answer the phone or return messages. The Patrick Promise is worthless nowadays. They’ve lost two customers and the brands both are taking the heat. Don’t bother with Patrick. They don’t even go to bat for a customer over warranty issues that other dealers do.
Buyer Beware of this dealership!
I purchased a used 2012 Mini Cooper from this dealership (Patrick BMW) on March 1, 2019. Thinking that buying a used vehicle directly from the dealer (with a warranty) would offer me a level of protection against dishonest sale practices. The sales person provided me with documentation that stated this vehicle had gone through inspection, in addition to 4 new tires, oil change and other safety aspects. After having the car for less than a month, on March 21, the battery dies...leaving me stranded in a Walmart parking lot at 10pm.
I asked if the dealership would replace the ... Read More Google - Apr 23, 2019
disrespectful to customer, lack of sales experience, unprofessional.
Patrick mini is the only dealership I trust And Bibiana Reyes in the very best in the business. So happy with my decision this is the second Mini I have bought from her in a year.
My sales person, Bibiana Reyes did a great job on explaining the various options on the car, and she really did a good job finding the exact car I wanted, with all the right options, at the exact payment I was looking for. No high pressure car sales stuff, she just responded to everything I requested in a professional and timely manner. KUDOS to her.
I decided to purchase my leased car this week and the process was easier than I had hoped. I am usually really anxious dealing with sales reps but dealing with Bibiana was like talking to a friend. She was very friendly and pleasant to talk to and answered all my questions in a timely manner. Decided to take off one star because of the lease-end process. But Bibiana was great and would definitely recommend!
