Patrick MINI Customer Reviews.
Joanne Tuiaana is an amazing sales representative. She is approachable and provides a personalized experience; she is thoughtful while clearly being an expert in her field. I plan to lease or purchase another MINI vehicle in a few years, or perhaps sooner, and I will certainly reach out to her at that time. Additionally, Basil in finance was very efficient, and Manny was excellent in his role as a genius. Best regards, Michelle K 😉
Recently leased a car from Matt at Patrick MINI. Matt is very knowledgeable about the line, explained the options in an easy to understand way, and made the process as easy as it could be. We were able to do a test drive, and pick out a car from their inventory that hit all the features I was looking for, and lease the car in the same day. The document signing process is always tedious but they expedited it as best they could. You do have to head next door to the BMW side for signing. I liked that many ... Read More Google - Jun 9, 2026
Excellent service by the best trained professionals that I can trust every single time
I had a great experience with Matthew Kinsella when we helped me buy my new 2026 4 door mini cooper!
When I go to Patrick Mini, I always have outstanding service. And Joanne, well she is the best. My sales person, gets me help, always patient . And then, of course I need a genius to help figure how to operate all the new parts in the car, and connect the phone and much more. Greg. Is the man! Thanks always🙂🙂
I had an outstanding experience purchasing my vehicle from Patrick Mini dealership, and Joanne ensured that the entire process was seamless and enjoyable from beginning to end. She was exceptionally patient, knowledgeable, and consistently willing to go above and beyond to provide answers and assistance whenever needed. Her communication throughout the process was exemplary, and I always felt well-informed and valued as a customer.
When I arrived to finalize my purchase, Joanne was warm and welcoming, and she had even arranged flowers for me, which was an especially thoughtful gesture that made the experience feel truly memorable. I sincerely appreciated ... Read More Google - May 27, 2026
A big thank you to Patrick BMW/Mini for their 5 star vehicle purchasing experience. We have now bought two cars from Patrick auto group and they have delivered on both occasions. Our sales associate Elmir was professional, personable, and knowledgeable. He fostered a relaxed, comfortable buying experience that we will recommend to others. And the final touch… a beautiful, parting floral bouquet! Wow, that blew us away. Thank you Elmir and thank you Patrick.
Great service, no pressure on anything, Joanne took the time for me and listened. Kevin in finance knows his stuff and was great as well. Buying another car from them soon!
Matt and the entire team were great. The trade in and purchasing process was smooth and clear. I would definitely work with them again in the future.
Joanne was absolutely the best! She was on top of everything and helpful through an atypical deal. I have already recommended her to everyone who I’ve shown my new car to! And Casey was extremely helpful in walking me through the mini’s operating system and app. I plan to keep my new mini forever but when we look to replace my husband’s car we’ll definitely be back to Patrick after the smoothest and most helpful car buying experience we’ve ever had.
My experience at Patrick MINI was amazing from start to finish! Joanne was incredibly helpful, friendly, and made the whole process feel super easy. She answered all of our questions and made sure I felt comfortable and excited about my new MINI. Kevin in finance was also great and explained everything clearly, and Casey was super helpful showing me all the features of the car. Everyone there was welcoming and genuinely cared about making it a great experience.
Mark Kinsella was so great to work with! He listened to my concerns and answered ALL of my questions. He also got me some help getting my phone connected before I left. Highly recommend an in person experience 🌟
Joanne was fabulous helping me with my parts request after I missed cut off time
10/10 buying experience!! The team at Patrick Mini made the car buying experience a dream. Joanne my client advisor was professional, knowledgeable, friendly, and took great care of me from start to finish. She is a tremendous asset to the brand! Sophia lead me through all the features and tech of the car with patience and knowledge. I normally like to just figure things out on my own, however her presentation and explanation of features was invaluable. Lastly the dreaded finance room was made pleasant by Basil. He was efficient, clear, and straightforward. I neither felt rushed or delayed. He presented ... Read More Google - Apr 29, 2026
My wife and I had a wonderful experience buying our first Mini Cooper Countryman with Patrick Mini. The first time we walked through the door, Joanne greeted us with a warm smile and put us at ease. Buying a car can be a stressful experience but Joanne took excellent care of us and added a very personal touch to the whole process.
On the day we drove off the lot, Casey (from MINI genius) made sure we knew about every awesome feature the Countryman has to offer. Kevin (from finance) walked us through all of our financing options and made ... Read More Google - Apr 27, 2026
We purchased our first MINI and are SO glad we did it at Patrick! Our Client Advisor, Joanne Tuiaana was the best!! She was friendly, professional, and patient. She answered all my questions, wasn’t overbearing, and helped me celebrate the purchase with a bouquet of flowers. Our Finance Advisor, Lacy was fantastic too! Helpful, professional, and knowledgable, helping us understand all the fine print. Last but not least, our Genius, Casey. Our Countryman has SO many bells and whistles it takes a genius like him to run through it all! Big thanks to Casey for his thorough and professional ... Read More Google - Apr 20, 2026
We had great experience purchasing our 1st Mini Cooper. Joanne Tuiaana & the rest of the team were a pleasure to work with
Amazing service. The car actually notifies the dealership. They pick it up and do the service then bring it back! I love these guys!
Love this dealership and it's staff
Team of wonderful people working in harmony, providing an active and friendly service.
Excellent customer service. A pleasure to work with.
The best sales person/ Joanha
Great all the way around.
I searched for a year for a specific type of Mini Cooper, and did plenty of research. Incredibly and thankfully, Patrick Mini met every check box I had, and they did it while making me feel welcome and valued as a customer. Matt Kinsella is an excellent sales rep, answering all my questions and seeking out help for those questions out of his wheelhouse.
Matt and Lacy made our purchase a great experience.
Went in because check engine light was on. They diagnosed the issue quickly and were able to repair it same day. Service was excellent as always. I appreciate the diagnostic videos they send.
Patrick MINI provided a fabulous experience!! From my first inquiry to the days after my vehicle purchase, everyone at Patrick MINI was extremely helpful and provided excellent customer service! Joanne has been a stellar salesperson and resource, in fact, she feels like a new friend 😉; Greg was an extremely knowledgeable and supportive technician with the awesome tech components of the vehicle - 🤩 ; and Kevin was a personable and friendly financing expert. I highly recommend Patrick MINI in Schaumberg, IL! Go check out the listing for my trade - 2021 Ford Bronco sport - or any of their massive BMW and MINI ... Read More Google - Mar 21, 2026
My MINI Adventure!!!
I had a fantastic experience buying my new Mini Cooper from Patrick Mini! The whole process was a mini treasure hunt and everyone was very helpful.
A big thank you to Joanne for sourcing and hunt down the specific car with all the features I wanted ,helping me to find my car and answering all my questions.
Mr Casey also did a great job walking me through all the car features and made sure I understood the important ones before leaving.
Mr Basil made the finance process simple and easy to understand.
Overall, I’m really happy ... Read More Google - Mar 17, 2026
Joanne was very kind, polite, and handled us with great care. My wife and I were very happy with the level of attention she provided.
Had the best Sales Person in Matthew Kinsella @ Patrick Mini in Schaumberg. Just got home with our new 2026 Mini Balazing Red with white interior & sunroof. Thanks Matthew, we greatly appreciate your mannerism & patience & clarity of your statements. Thanks. Will take us some time to master all the nice features our new car offers. So far GREAT
Joanne made my car buying experience so fun, answered every question and was a joy to work with. We love our new MINI COOPER! And Sofia explained the vehicle so throughly! Thank you both!
Loooove love love the Patrick Mini dealership. I bought my car in another state, and when I relocated to the Chicago area, everyone at Patrick Mini was so welcoming and accommodating. I have worked with both Joe and Brad, and they are both friendly, straightforward and transparent about pricing, timing, and process. I have had my battery, brakes, and tires replaced here, along with a few other regular maintenance services, and I am always impressed. The mechanics who have worked on my Countryman are so attentive to detail that they have even vacuumed the floors before returning my vehicle to ... Read More Google - Feb 22, 2026
We are very happy with our Mini Cooper S, great job from all the team at Patrick.
Thanks for an excellent experience yesterday trading in my Mini. Joanne in sales, Lacey in finance, and the tech expert Casey, were all phenomenal. My trade in of my 2020 Mini JCW 2 Door was smooth and painless. It's not just the car, it's the purchasing experience. I’m now the proud owner of a 2025 Mini Countryman S! I'm very happy. 5 stars all around!
This team was fantastic and cannot recommend them more! Joanne was amazing with coordinating my arrival and getting everything prepared ahead of time (even I had multiple delayed flights and issues getting to the dealership)… I was greeted warmly when I got there and made the experience that much more special! The team left no stone left unturned as I was given the full run through of products from their tech guru Casey and read all my options from the finance expert Basil! Top notch team and top notch experience! Thank you all for a wonderful experience this week!
Just Purchase a 2022 CPO Mini from Patrick Mini. Process was fast and smooth. The price was accurate as the price listed on the internet. Give me a discount on the mini because it did not have carplay. Joanne, the sales person was great, made everything clear. The mini Genius, Sofia, helped me setup my vehicle when I went o pick it up.
My wife was shopping for a new car—preferably an EV. As a former Mini owner in another state, we searched and found Patrick
Joanne was a pleasure to work with, asking what she wanted and needed. We quickly settled on a 2026 Countryman. Joanne was friendly and professional. I appreciated that she worked with my wife and not me. I just came to write the check 😀
Shout out to Manny, the Mini Genius, who led my wife through the many features of the car. We were impressed with what the company has done with operator interface.
Shout out to finance ... Read More Google - Jan 26, 2026
Highly recommend Joanne Tuiaana if you are looking to purchase a new or used Mini. She was helpful, responsive and a pleasure to work with. Special thanks to Manny as well, who is one of the “Genius” tech support team members who helped familiarize us with our new vehicle.
Quick paper work. No enforcement of extra services that can cost on our pocket. Completely professional and up to the mark.
I had a 5-star experience purchasing my electric MINI Cooper Countryman and can’t say enough good things about the team.
Joanne was my salesperson and she was incredibly knowledgeable, responsive, and easy to communicate with throughout the entire process. This was my first electric car purchase, and I did a lot of research. She made everything feel clear and stress-free. Joe, the sales manager, was also involved from the very beginning and took the time to introduce himself, which made the experience feel personal and well-supported.
On pickup day, Gary (Yuri) helped me get the keys and was kind, ... Read More Google - Jan 3, 2026
Had the best experience with Joan from ordering Tod picking the car up a few days ago will be coming back for my further mini purchases
Patrick Mini is a great place to get your car serviced. Everybody is very nice and they do good work.
The visit was very pleasant, in spite of me being late. The service desk made me feel like I was the only customer there.
After purchasing a 2025 Mini Cooper Countryman in April 2925, an unfortunate incident that totalled my car, i found myself back at Patrick Mini for a third time. Joanne was my salesperson and I must say she was wonderful to work with. She jumped into action and found me the perfect replacement. They were short handed, and she was very busy but never once did she pressure me or make me feel rushed. She is a very hard worker, sweet, compassionate and kind. Need a Mini? See Joanne. You won't be sorry!
Our purchase was amazing, I worked with Joanne. Her product knowledge and style were unsurpassed. It was an amazing no pressure experience. We did much of the transaction via text and phone calls as the car we purchased was not in stock yet.
Upon arrival to take delivery everything was as expected, we had a trade that they had agreed to a price based on description and information I provided. They honored the price exactly. They made sure my wife (its her car) was provided all the necessary education about the car. I would highly recommend both Patrick and Joanne ... Read More Google - Nov 29, 2025
I recently purchased a new MINI Countryman EV from Patrick BMW/MINI, and the entire experience was seamless from start to finish. The process couldn’t have been easier, and everything was handled with professionalism and attention to detail.
A special shoutout to Joanne Tuiaana, who was an absolute credit to the company. She went above and beyond at every step and made the whole experience genuinely enjoyable. Nothing was too much trouble for her.
On the day of collection, the demo of all the features and how to use everything was incredibly helpful and made driving away in the ... Read More Google - Nov 28, 2025
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... Read More Facebook - Nov 24, 2025
I’ve been a customer of Patrick Mini for Years, and when it was time for me to buy a new car- I knew just the place to go. Huge shoutout to Matt Kinsella for all of his help, professionalism and dedication during the process of buying my 2025 Mini Cooper Hardtop. He is the guy to go to and I will be going to in the future. Sofia was also incredible in showing me how the features of the new Mini work. I’m so satisfied and happy with my brand new car thanks to Matt, Sofia, Joe and Patrick ... Read More Google - Nov 7, 2025
I'm glad that I decided to go buy my car at Patrick MINI, the sales guy Matt Kinsella was really helpful and made the transaction easy as possible.
I recently leased my mini cooper countryman through Matt, and the entire experience was smooth from start to finish. Matt was professional, friendly, and knowledgeable. I test drived 2 great cars and he explained my options and helped me find the perfect car and lease plan for my budget.
It was an amazing experience to lease my first Mini from Patrick Mini. BIG THANKS to Matt Kinsella for all his help, he really showed a lot of professionalism during the whole process. I also, want to thank Sofia for her dedication on teaching my all the new features of my new car. Again, leasing the car was a fantastic experience ! Jose E
Joanne was incredibly thoughtful and knowledgeable throughout our Mini purchase experience. Even though I believe we may have bought the least expensive car on the lot, Joanne made us feel like VIPs every step of the way.
Brad along with Edmund, technician 281, brought a whole new level to the word service on my Mini Cooper.
I waited a month for service on my Mini Cooper at my regular dealership (with limited driving @ 1 day per week for 10 miles),and and was still pushed back another four weeks due to lack of parts. That was indeed challenging. After a phone call to Patrick Mini within days, the issue with my vehicle was resolved. Several other service issues needed addressed that I was also unaware of.
The individual service that is provided at Patrick Mini is outstanding. Edmund technician281 obviously ... Read More Google - Oct 16, 2025
First of two CPO courtesy oil/filter changes. Patrick Mini Service center could not have gone any smoother. Easy to create appointment, prompt service, and back on the road in an hour or so. Friendly Service Advisors and factory technicians. What's not to like?
We had a very positive experience with the team from Patrick Mini in Schaumburg, especially Joanne who helped us with the purchase of our new car. She is very approachable and easy to work with. Thank you for your help Joanne with the whole process of buying the new car!
I had an excellent experience working with Gary at Patrick Mini/BMW in Schaumburg. From the very beginning, he was professional, attentive, and genuinely focused on making the car-buying process smooth and stress-free.
Gary took the time to answer all of my questions thoroughly and never once made me feel rushed or pressured. He was knowledgeable about the different Mini/BMW models and features, and he went above and beyond to make sure I found the right fit for my needs. What stood out the most was his transparency and honesty—he laid everything out clearly, from pricing to financing ... Read More Google - Sep 17, 2025
We bought our first Mini from Patrick MINI, and the staff was very helpful and efficient in handling our purchase. Special shoutout to Joanne, who was a wonderful rep. It took over a year for us to make a purchase from our first visit to Patrick, but she remembered us and even helped us out when we switched our preference in vehicle to make sure we got it. It was a great first impression!
Joanne is the perfect sales person to work with, personable and knowledgeable. She made the car buying process easy. Shout out to Brad and the entire service department- they’re the best anywhere.
I found Patrick BMW/Mini during my online search for a Mini Convertible. I spoke with Gary Khaytin and we did 95% of purchase via phone. I found the Mini I wanted and while it was in transit he was extremely helpful in keeping me up to date on location of Mini and its arrival. The paperwork was ready when I arrived and minimal time spent signing. Since I had a previous Mini back in 2021 I knew the basics. However, with updated info system they had a person ( Sorry I forgot his name but he looked like Mike Alstott) who went ... Read More Google - Aug 2, 2025
Had a great buying experience this past weekend with Joanne. No stress and a quick process for a trade in + purchase. Thank you!
I have a 2006 R57 and they really know their stuff. Great service and excellent staff!! Thank you Brad Smith for taking care of our beloved Mini and us.
We had the perfect Mini in mind, but couldn't find it anywhere. Then we visited Patrick Mini just to browse and there it was - the exact car we'd been looking for!! Joanne was wonderful. She made time between appointments to help us, and she was so kind, patient and knowledgeable. If you're in the market for a Mini, I highly recommend Patrick Mini and Joanne specifically.
I purchased a MINI Cooper SE and it was as painless experience as buying a car can be. Joanne was wonderful - knowledgeable and professional. I bought my first MINI Cooper from Patrick MINI 10 years ago and had such a positive experience that I came back. Thanks, Joanne and Patrick MINI!
Recently purchased a Mini Countryman from Patrick Mini in Schaumburg. The purchase was seamless. My salesperson Joanne Tuiaana was excellent and very knowledgeable about the countryman. After the purchase I was handed off to Manny Gonzales the Mini Genius on staff who helps you with the new technology on the new 2025 Countryman. I found Manny very helpful. I also encountered Kevin part of the Finance Team. He simplified the process in a very efficient manner and explained the extended warranties thoroughly. I would highly recommend Patrick Mini for future car purchases. Sincerely Duane Carlson
Great, friendly and efficient service every time! The best!
I just want to give a HUGE thank you to Joanne in sales who really stepped up big time to facilitate this difficult situation and bring everything to fruition. She really helped me in my time of need. Please pass this on to her superiors.
We have gotten a number of our Mini Coopers from this dealership, and they are first rate. Just got a new one this week. Very professional staff and no hard sell. Our sales professional this time was Joanne Tuiaana and she was excellent. She went “above and beyond” to accommodate my accessory requests and was absolutely clear about the purchase process every step of the way. She’s a great professional.
Great service and detail video describing status of vehicle and what was done.
After 14 years with my first 2011, 2-Door Mini S--had to say goodbye, but did so by purchasing a new 2025, 2-Door Hardtop Mini S. I worked with Matt Kinsella who was not only exceptionally knowledgeable about all things Mini, he also demonstrated kindness, patience and empathy, clearly understanding that buying a new car after so many years with a previous car can be stressful. Thank you, Matt, for walking me through the process and getting me into my beautiful, new Mini.
I truly appreciate Matthew Kinsella for as always exceeding my expectations. His efforts and professionalism is great! He deserves huge credit for making Patrick Mini Schaumburg Dealer so special and that`s why we chose to get our Mini for a fourth time at this place. I always feel like I am the most important customer and my questions and concerns are always answered. Matthew always keeps us updated and informed in timely and respectful manner. Thank you Matthew Kinsella.
Our recent experience with Matt at Patrick Mini was professional and friendly. We found him to be knowledgeable about the new Countrymen Electric and easy to deal with on our lease. Great EV and great stalls experience!
Had a great experience with Matt. Made the car buying experience very simple
Everyone in the service department are great. Joe, Brad annd John are very informative of the details that need to be addressed. The video inspections are great, I am glad to see a full 360 view of my car and the technician is telling and showing me all items that need attention. I felt comfortable working with all three because they operate as one solid team.
Fred Kempke and the BMW team were very accommodating, respectful, and great customer service offered!
Service Advisor Joe listened to me about a windshield chip concern I had and discussed the proper method of fixing it. I also scheduled an exterior detail, but it was changed to a full detail due to Joe telling me it's more bang for your buck. Proper communication on the customer's behalf is what leads to a resort like service experience. Thanks for giving me a loaner and providing a fun and A++++ service experience.
The team in service is always a pleasure to work with. They answer all my questions at all times. Thank you guys! Till next time!
Patrick Mini is a great auto dealership to deal with. The service crew is efficient, friendly and feel like old friends. When I need a new car, I know where I’ll go! Thanks Patrick Mimi service crew
Went to Patrick on a Friday night with the hope of test driving a 4dr Cooper S Iconic within an hour of closing. Joanne accommodated us and the only available 4dr happened to be one in JCW trim--a step above the trim level we wanted. She was thorough, having me do a tight turn to show off the turning radius and going through the available drive settings and camera views. She was enthusiastic, unlike the experience I had at another dealership a couple of weeks prior when test driving a Countryman. 30 minutes after closing she still ran numbers for us ... Read More Google - Apr 29, 2025
Thank you Joanne and thank you Patrick Mini! We had a great experience buying our Mini Oxford edition. We love the car and Joanne made our buying experience seamless and enjoyable! 5 Stars!!! 🇬🇧
Very happy with Joanne’s assistance on the trade in of our mini and the purchase of our new mini. she’s very professional and very kind, I highly recommend her. Thank you Joanne 5 out of five stars ⭐️
Matt And Scott were phenomenal to work with. Everyone at this dealer has been super respectful and friendly and was extremely fair to work with. I hope to do business with them again soon.
Bought a 2025 Countryman from Patrick mini Schaumburg my sales man Matthew KINSELLA was wonderful he spent a lot of time with me explaining everything I asked! He was kind and made my experience buying a new car very enjoyable! Thank you Matthew 😁
Joanne made our son’s first car purchase an incredibly pleasurable experience! She listened without any pressure. She’s personable and respectful. We highly recommend! Thank you, again, Joanne!!!!
Had a great experience purchasing a car at Patrick BMW/Mini, due to Gary and the rest of his colleagues, I would highly recommend stopping in if you’re car shopping!
It was a pleasure working with Joanne. They immediately fixed a small problem with the used Mini Cooper before we took the car home.
I had wonderful experience with professional team. Alan, Will, Manny were very helpful from preorder to signing a lease. I'm happy and excited with my new ride. Thank you guys so much for making it all smooth and easy.
Adam P. in sales is one of the most genuine guys you’ll meet. Aside from his vast knowledge about the car, his honesty and laid back personality makes him someone you could be friends with for life! Greg P. was also very helpful teaching us about the sweet dashboard and features of our new mini. A 5 + star experience!
Loved working with Joanne! This is my second mini convertible and thats because of the sales and service team at Patrick Mini.
